• Technical Support, Level 1

    Job Locations UK-North Yorkshire-Sutton on the Forest | RS-Belgrade
    ID
    2019-1142
    Category
    Information Technology
    Type
    Full-Time
  • Overview

    We are looking for a Technical Support Technician to join our Worldwide support team based out of our York or Belgrade office.  We love to work with fantastic people like you who thrive on helping others to resolve technical problems and issues through to resolution.  Control4 is the largest home automation manufacturer in the world and its dealers love installing our product to customers who want high end home control and entertainment in their home.

     

    We have an immediate opportunity for both entry-level and experienced support technicians to provide phone, web-chat, and knowledgebase support to Authorised Control4 dealerships. This means you will be supporting trained and certified technology professionals.  Join a dynamic team of passionate technologists chartered to ensure the success of our authorised dealers in EMEA!

     

    You’ll have a wide breath of technical knowledge, covering software and installation and infrastructure design gained from hands-on experience. You have also specialised in creating and understanding clear designs for secure, maintainable, scalable and extendable systems.

     

    The ideal experienced candidate will have a great knowledge and understanding of professional audio & video equipment, low voltage wiring, high voltage wiring and IP networking. Knowledge of home automation products would great!

    Responsibilities

    • Answer inbound dealer support calls
    • Validate and author defect reports on issues found to our Salt Lake City team of engineers
    • Enter Return Merchandise Authorisation requests (RMA) when required
    • Forum and Technician Portal assistance
    • Document creation for dealer self-help knowledgebase
    • Live Chat and Email support
    • Other special projects as assigned including ongoing training

    Qualifications

    If you have a background in the following skills that would be great – the more of these skills, the better!

    • Call Centre or Technical Support experience in similar role
    • Professional Audio & Video distribution, and installation experience
    • Exceptional communication skills; Verbal, Written, Phone
    • Home Security experience would be great!
    • Ability to work with a small team of likeminded technical enthusiasts
    • Proficient in Microsoft Word, Excel, and Outlook

     

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