• Technical Support

    Job Locations AU-VI-Hallam
    ID
    2019-1114
    Category
    Information Technology
    Type
    Full-Time
  • Overview

    Join the growing team of the industry leader in high end Smart Home technology. Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorized dealers.

     

    We seek up-beat, quick-minded problem solvers who love to help others.
    We have an immediate opportunity for an experienced support technician to provide telephone support to Control4 custom integrators. We’re seeking individuals who possess excellent verbal, written, and phone communication skills; who have professional install and configuration experience in the Custom Audio/Video channel. The selected candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking.  Experience with automation products is a plus.

    Responsibilities

    • Answer inbound dealer support calls

    • Provide Online Chat support

    • Accurately document each dealer interaction within CRM software

    • Validate and author defect reports on issues found

    • Enter RMAs

    • Document creation for dealer self-help knowledgebase

    • Visit customer residences (rare)

    • Manage Australian support escalations

    • Other special projects as assigned

    Qualifications

    • High school diploma or GED
    • Professional Audio/Video install experience
    • Distributed Audio/Video experience
    • Exceptional communication skills; Verbal, Written, Phone
    • Home Security experience a plus
    • Ability to work in a cubical for long hours
    • Proficient in Microsoft Word, Excel, and Outlook

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