Join the growing team of the industry leader in high end Smart Home technology. Control4 Technical Support is a dynamic team of passionate technologists chartered to ensure the success of our authorized dealers.
We seek up-beat, quick-minded problem solvers who love to help others.
We have an immediate opportunity for an experienced support technician to provide telephone support to Control4 custom integrators. We’re seeking individuals who possess excellent verbal, written, and phone communication skills; who have professional install and configuration experience in the Custom Audio/Video channel. The selected candidate will have an advanced knowledge of audio video equipment, low voltage wiring, high voltage wiring, and networking. Experience with automation products is a plus.
Answer inbound dealer support calls
Provide Online Chat support
Accurately document each dealer interaction within CRM software
Validate and author defect reports on issues found
Document creation for dealer self-help knowledgebase
Visit customer residences (rare)
Manage Australian support escalations
Other special projects as assigned